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The success of STRIX in its marketing of a range of water filters for kettles
has been rewarded with a win at the Plastics Industry Awards and, more
importantly, with the take-up of its product by 20 customers.
The company's approach to the market by introducing genuinely new products to
its existing customers caught the judges' imagination and its analysis of how
to tackle the markets impressed.
The Isle of Man company has built a strong reputation around its thermostatic
kettle switches. It proudly says these systems are part of 65% of the kettles
made in the world and estimates they are used more than a billion times a day.
STRIX had a value estimated at approximately £300m when it was sold to venture
capital firm ABN Amro last month.
Such a great track record, though, did not make STRIX complacent when it
decided to branch out into water filters. It recognised the need for a
marketing plan that adapted the existing template, which involves selling
branded components to OEMs in a strategy called "STRIX Inside".
The company said to market the Aqua Optima product, it needed a more innovative
strategy. Its scale-busting water filter would still be an integrated component
of the kettle, but this time STRIX was up against a dominant brand in the shape
of Brita.
The "Aqua Optima Inside" strategy was developed by identifying elements of its
existing strategy that could be retained and adding some external marketing
expertise. The initial thrust was geographically defined. Priority was given to
markets where STRIX had existing strong kettle brand relationships and where
Brita was absent or there was no clear dominance.
Early markets were Russia, Poland, Israel and China. Sales in these markets
were then used to springboard offerings into the UK and there are plans to
launch in Germany (Brita's home market) and the US.
A key element of STRIX's approach is the thorough customer support it gives as
a way to add value to customers' products where Brita is an appliance
competitor. The company said it proceeds a continually evolving platform of
water treatment product technologies to its brand partners. Technical and sales
support literature are provided to customers.
An example are Aqua Optima designer packs. These detailed design documents
contain all the information needed by the manufacturer. But its support can go
deeper and it has recently led work with a major kettle brand to produce a
transparent kettle in polycarbonate. As well as kettles, Aqua Optima is also
being used in counter top/fridge jugs.
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